1. Introduction

This Privacy Policy outlines how Shield Guard Solutions (“Agency,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you interact with our website, services, or otherwise provide us with your information.

2. Information Collection

We may collect various types of personal information from you, including:

Contact Information: Your name, email address, phone number, and mailing address.
Payment Information: Your credit or debit card details if you make a purchase.
Service Request Information: Information related to your security service requests, such as your property address, specific needs, and contact preferences.
We may collect this information through various means, such as:

Website forms: When you fill out forms on our website to request services or contact us.
Direct communication: When you contact us by phone, email, or other means.
Third-party services: If you interact with our services through third-party platforms or integrations.

3. Use of Information

We may use your personal information for the following purposes:

Providing Services: To fulfill your service requests, provide security services, and communicate with you regarding your account.
Billing and Payments: To process payments, issue invoices, and manage your account.
Customer Support: To respond to your inquiries, provide technical assistance, and resolve any issues.
Marketing and Communications: To send you marketing communications, newsletters, or updates about our services, if you have consented.
Legal Compliance: To comply with applicable laws and regulations.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. However, we will not retain your personal information longer than necessary for those purposes.

6. Your Rights

You may have certain rights regarding your personal information, including:

Access: To request access to your personal information.
Rectification: To request the correction of inaccurate or incomplete information.
Erasure: To request the deletion of your personal information, subject to any legal or contractual obligations.
Data Portability: To request a copy of your personal information in a structured, commonly used, and machine-readable format.
Object to Processing: To object to the processing of your personal information for certain purposes.
Restrict Processing: To request a restriction on the processing of your personal information.
To exercise your rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your use of our website. This information may include your IP address, browser type, operating system, and referring website. We use this information to improve our website, analyze usage patterns, and provide a more personalized experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that we have collected information from a child under 13, please contact us.

9. Data Breach Notification

In the event of a data breach that involves the unauthorized access, theft, or disclosure of your personal information, we will notify you and the Florida Attorney General within 30 days of discovering the breach, as required by Florida law.

10. Do Not Track (DNT) Signals

We respect “Do Not Track” (DNT) signals from your web browser. If you enable DNT, we will not track your online activities across third-party websites.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for updates.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@shieldguard.com
Phone: +1 (561) 377-8755